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Aaron Stienstra

GSA

Latest Content by Aaron Stienstra

Strategy

Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.

Lashanda Hodge

Aaron Stienstra

May 23, 2022

Customer Experience

A Guide For Agencies Building CX Capacity

GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.

Sheev Davé

Aaron Stienstra

Boris Arratia

Apr 24, 2020

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